Customer Support with Whatsapp - shopify app

Type your Whatsapp number and start answering your customers.

Chat Inbox is a unified digital customer support solution that allows you to support your customers and answer their questions over Whatsapp.

Powerful Features

• Orders: See order details and timeline
• Customers: See customer name and previous orders
• Performance Reports: Detailed agent and button performance reports
• Dashboards: Powerful agent and admin dashboards with charts
• Customer Support: Use labels, notes and reminders
• Easy to Use: Transfer, close/open chats. Send/receive audio and images
• Chat Auto Assign: Alghorithms like most waiting, random etc. with auto messages
• Libraries: Use company wide text, image and file libraries
• Multiline: Add different Whatsapp lines for your stores
• Privacy: Hiding phone numbers is available

Why Chat Inbox?

• Your customer's data, orders, conversations and support functions in a single panel
• Powerful and complete chat app with advanced features
• See customer information and orders without leaving your chat panel
• Colorful design
• Easy install and simple configuration
• Easy licensing and onboarding

Do I need a Chat button?

Whatsapp is suitable as many customers already installed and use them in their daily lives and are comfortable and familiar with their use.

Chat Button Features

• Unlimited: WhatsApp Live Chat Button with unlimited chats
• Quick Install: Start using in minutes, and can be configured to match your store style
• Always Open: Works on desktops, tablets and mobile devices.
• Multiple Agents: Add more WhatsApp numbers and agents as you grow
• Online-Offline: Let customers know that you are ready to talk
• Chat Analytics: You can see how many clicks today, this week etc. Also, pages with most clicks