What Is It?
CX Video enables you to send 1:1 video messages at scale to your customers that are on-brand to drive customer loyalty and repeat sales.
Who Uses CX Video?
Any online retailer who has a story behind their business, a pasion for their product, and a desire to share this with their customers is a great fit.
Example retail sub-industries we support are:
- Wineries
- Artisan food producers
- Online butchers and fruit box suppliers
- Fashion & clothing
- Homewares & gifting
- Specialty retail such as hobby and creative stores
- Artists and galleries
Why Use CX Video?
It's not uncommon for many online stores to have very high first-to-second order drop off rates.
In other words, most of their new customers never return. This matters, because in online retail the cost and effort needed to acquire every new customer is huge.
We exist to help you drive repeat business, ensuring the money you spend on customer acquisition is turned into an investment by significantly improving your re-purchase rates.
How it works
- You make a sale on Shopify.
- The CX Video mobile app gathers everything you need to know about the order to record a personal video for your customer.
- You record your video for your customer, with no rehearsal nor research needed.
- Your custom branded and watermarked video is sent privately to your customer for them to watch.
- Your customer gets blown away with the best digital buying experience they have ever had.
Compelling Engagement Results
As a customer, receiving a video recorded especially for you is very compelling.
We are seeing this translate directly to significantly higher open rates, higher click through rates, and higher re-purchase rates for the retailers using CX Video.
You'll be amazed at the results you get from delivering truly authentic and personal customer experiences.
Includes Companion Mobile App
The iOS and Android mobile app we provide enables you to record your messages where it makes the most sense such as:
- your vineyard
- your showroom
- your physical store
- your packing room
- or even your kitchen
You decide which location works best for your customers, and leave the rest to us.
Cost Effective Production Of 1:1 Videos
The integration with Shopify enables you to see everything you need to know right in front of you while you record your message.
So zero research time, zero rehearsal time.
Other Features:
- Complete Branding Control
- Native IOS and Android apps
- Adaptive video bitrate streaming for optimal viewing
- Messages sent from your email address (appear from your server)
- 60 day video retention
