Thank your customers
Thank you emails are a great way to engage your customers and let them know that you're there for their needs and you appreciate their business. Writing thank you emails for each new or repeat customer can be time consuming though and this is where Engagely can help automate the process.
Personalised email templates
With Engagely, a default personalised thank you email template for new and repeat customers is created for you. Don't like the default thank you email templates? they can be edited to your liking.
The templates also contain reserved placeholders that get populated with the customer's details and shop details:
- Customer's First Name
- Shop Owner Name
- Shop Name
Auto-send thank you emails
When auto-send is enabled for a new or repeat customer, Engagely will automatically send a thank you email to customers if it's their first order or second order with your store.
Auto-send can be enabled/disabled for both thank you email templates or just the new customer template or the repeat customer template.
FAQ
Will Engagely continue sending thank you emails once my credits balance reaches 0?
No. Once a credits balance reaches 0, we deactivate email sending for the shop.
Why isn't my credits balance updating right away after my emails package purchase?
The credits balance gets updated automatically once a purchase is confirmed. Sometimes it may take up to 1-2 minutes before we receive the confirmation but rarely.
Will I lose my remaining credits if I uninstall the "Engagely" app?
No. If you re-install the Engagely app, you will have the same email credits balance that you had before uninstalling.
Do the 500 free emails reset every month/year?
No. You'll need to buy more credits after you've used up your free 500 email credits.
Can we approve emails before they get sent out?
No. Currently you can only enable/disable auto-send.
