Immerss is a first-of-its-kind live video commerce platform that enables Shopify merchants of all sizes to seamlessly connect directly with their online customers. Brands using Immerss enjoy unrivaled customer engagement and see significant increases in both sales conversions and AOVs, as well as reductions in order returns.
Immerss uses live video commerce in two ways: 1-to-1 video co-shopping and 1-to-many live-streamed shoppable events. Here is how both features work.
1-to-1 Video Co-Shopping
A “Shop Live with Us” widget is placed on your website that is tailored to your brand’s primary colors. When an online visitor clicks the widget they are immediately connected to an associate either in your store, showroom, office, or even their home. No download is required for the customer and the merchant utilizes your brand’s customized Immerss app, which rings when a customer request is made.
During the call, the associate can answer the customer’s questions, suggest products, add items to the cart or wishlist – just like if the two were in the store together. If an associate is unavailable, the customer can leave their information, and the merchant can follow up through the app later.
The app can also be used as a clienteling tool to contact your customers via SMS messaging with new products or to schedule a 1-to-1 video call at a convenient time. Building a relationship directly with your customer has never been more important and no tool enables Shopify merchants to do that better than Immerss.
Shoppable Live Streaming
Reach and engage all of your customers at once. The innovative Immerss video player is embedded on a dedicated page of your website. Easily schedule events and select products that will be highlighted through your Immerss app. Promote the event on your social platforms and email list, then voila. With the simple click of a button, you’re able to broadcast to a large audience where they can easily purchase items right from the attached product gallery.
Go live on the fly through your Immerss app from an iPhone/iPad or use professional streaming equipment. Broadcasts can be live or can be pre-recorded to add post-production elements if desired. Immerss gives you the freedom and flexibility to do it your way.
Say goodbye to broadcasting events on third-party websites like Facebook or Instagram and wonder if people are buying. Say hello to Immerss and hosting events from your website while making it easy for viewers to purchase the products you’re discussing. It’s like your own branded QVC channel, right on your website.
