Richpanel Customer Service CRM - shopify app

Scale your customer service without hiring more agents. Used daily by 1,000+ stores. Free onboarding and setup to help you prepare for the holiday season. Schedule a demo now.

What can you do with Richpanel?

1. Support customers 24×7

Create self-service scenarios in the helpcenter and instantly answer common, repeat questions.

2. Respond faster to email, phone, live chat, Facebook, Instagram, WhatsApp & Yotpo Reviews

Respond to all messages from one simple, beautiful helpdesk. Phone channel supported via Aircall.

3. Integrates with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

4. Take order actions inside the helpdesk

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

5. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

6. Measure all customer service metrics

See how customer support is influencing conversions and revenue. Are your customers happy with your support? How quick is your response and resolution times? See breakup by agents, teams and issue type.

7. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.