SatisMeter - shopify app

Join the hundreds of happy businesses using SatisMeter to build customer loyalty, improve services, and increase conversion.

What is SatisMeter?

SatisMeter collects feedback on the shopping experience from your customers. It’s easy to install, and runs on autopilot after setup. We can help you:

• find the blocks in your processes to increase conversion rates
• understand what drives your customer satisfaction to improve your CX
• mitigate the effects of unhappy customers
• harness the enthusiasm of your biggest fans

How does it work?

After a customer receives a purchase from your store we automatically send them an NPS e-mail survey. The timing, wording, and languages of the surveys are all customizable. You can analyze, search, filter and view the collected feedback in our dashboard.

Why NPS?

NPS (Net Promoter Score) provides actionable feedback on the overall shopping experience, not only on the purchased product itself. It's a trusted system measuring customer satisfaction for e-commerce as it has high response rates, provides early warning of unhappy customers, and helps improve service overall.

Features

• Set up in minutes
• Automated e-mail surveys
• Customer satisfaction metric
• Customisable delay after order fulfilment, appearance, and wording
• Survey in over 20 languages (with more being added all the time!)
• Search and filter responses in our dashboard
• Based on Net Promoter System
• Track NPS score and response rates over time
• Customer feedback is connected to their Shopify user info

All features are included no matter what pricing plan you choose!