ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks. For those which we don't directly support, our Chrome app will allow you to tag and manage customers on any web page. We also offer iOS and Android apps for customer management on the go.
Our powerful algorithms automatically match your customer's orders to their support tickets. Orders will be shown next to support tickets where you can see the customer information and perform refunds. In the rare case where a perfect match is not found, our apps enable your support agents to search for customers based on their name, email address, phone number or even information inside the order itself.
ChargeDesk also uniquely allows you to create new orders for your Shopify store right next to a support tickets or conversations. This means your support agent can be chatting with a customer and immediately create an order for them. The customer will complete the order on your store as if they had chosen the items themselves. Say a customer is asking about the best shoe for their needs. A support agent can suggest a shoe, in their size and send them a link to the final order with their items already in their cart.
The ChargeDesk platform also offers detailed reporting, invoice and receipt generation, a self-support portal and many more features.
