Disputify - shopify app

About Disputify

We work to solve the multi-billion dollar problem of Friendly Fraud. Merchants are being conned into issuing incorrect refunds and accepting illegitimate chargebacks performed by dishonest customers who just want products for free.

Disputify sits at the post-purchase stage of a transaction, flagging potentially risky orders based on data from our network – this is called our Network Score.

From here you have the ability to manually accept or reject orders based on our risk assessment, and your own review.

Key Benefits

• Highlight fraudulent refunds
• Identify and track bad actors
• Save money by reducing fraudulent refunds
• Prevent false claims of package “did not arrive” or “partially empty box”
• Join a community of merchants who believe in collaboration over competition to reduce fraud

Refund Fraud Protection

Identify and track known refund fraudsters within our network to protect your store from being hit.

Have you ever received a refund request from a customer claiming that their package “did not arrive” or that there was a “partially empty box”, but you know that you went to every effort to ensure that the order was processed correctly?

Disputify allows you to distinguish between legitimate refunds and risky refunds to allow you to transact with confidence.

'Instaflag' Bad Customers

Instaflag suspicious customers or even customers who are known to be difficult, so that they are instantly flagged, and you are notified whenever they attempt to make a purchase.

Community of merchants working together

We believe in collaboration over competition. By installing Disputing, not only are you protecting your own store, you are joining a community of merchants who are working together to keep everyone safe from online refund fraudsters.

Our Network Score preemptively identifies bad actors who have targeted other merchants within the community so you can know about them before they steal from you.

Easily configurable notifications

Choose from SMS, Email and Browser notifications, so you never miss an alert that needs your attention. This applies to your team as well!

No additional cost for extra users!

You can invite your whole team to join Disputify at no additional cost! We know that when teams work together with timely information, they can make better decisions.

Dedicated support team and support desk

Our dedicated support team is here to help. We are real people, and always ready to answer any queries or questions that you have.

Easy, simple pricing structure.

Choose from monthly plans that are affordable and flexible, designed to scale with your business so you can focus on the important things.