Enquire Post Purchase Survey - shopify app

Install EnquireLab's Post Purchase Survey now to learn more about your customers and understand your marketing efforts.

Enquire's integration with Shopify and Shopify Plus lets you create your post purchase survey and be up and running in less than one minute–automatically styled to fit within your existing theme design.

Integrations include Klaviyo, Recharge Payments, Google Analytics, CartHook, Rockerbox, & Shopify Flow.

"One More Thing: Where Did Your Hear About Us?"

With many of your conversions coming from direct and branded organic search, it’s difficult to understand what’s really working and what isn’t. By asking your customers directly where they heard about you, you'll receive actionable insights into what’s working and what isn't. Whether you're advertising with Influencers, on Podcasts, or on TikTak, once implemented a post-purchase attribution survey will become part of your marketing arsenal.

Two-Step Questions

We built our response clarification feature to allow you to drill down into a response for further feedback. For example a user selects "Influencer", follow up and ask which one!

Compare Individual Survey Responses With Last-Click Referral Sources and UTM Parameters

In your responses dashboard, easily compare individual survey responses with the referring site that drove your customer to your site. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Customize Your Survey To Learn More About Your Customers (multi-question support coming soon

A few examples of questions we've seen merchants use: * One more thing: How did you hear about us? (default) * When did you first hear about us? * What best describes you? * What product should we make next? * Looking for more ways to segment your email lists? Use survey response data!

Features Overview

• Customize your survey question from our default “How did you hear about us?”
• Update possible answers to match your marketing efforts. Enable or disable the ability for customers to write in an "Other" response.
• Choose to only show your survey to new customers.
• Compare individual customer answers with your referral sources and UTM parameters.
• Customize the survey confirmation message to your liking – even include a discount code for future purchase.

Custom Survey Location (Shopify Plus Only)

Merchants on Shopify Plus can customize the location of their survey by simply adding a tag to the Checkout.Liquid template.

What's New

• Two-step questions (i.e. Influencer –> which one?)

Coming Soon

• Multi-question support (December 2020)
• Additional third-party integrations (Smile.io, Zapier)
• Advanced analytics

Questions?

Call or text us at (646) 956-4544