Net Promoter Score (NPS) is an industry-standard score. Benchmark your store and grow with feedback from your customers.
Our app helps you collect Net Promoter Score (NPS) and customer feedback for your store. It automatically sends NPS surveys to your customers days after they place an order.
You can control the number of days after which you want to send the surveys. For example, for physical goods, it can be 7 days after placing an order. For digital goods, the survey can be sent immediately after placing an order.
NPS is a standard metric used across industries to measure the customer experience.
Net Promoter Score (NPS) Ranges
The NPS score can range from -100 to 100. 0-20 is Ok. This means you have more customers who like your store vs those who don't. 20-50 is good. 50-75 is great. 75+ is excellent. Once you get responses, you can compare your score against the benchmarks and set your goal.
Benefit 1 - Actionable insights to help in business growth
The survey responses can help you identify the main issue that your customers are facing. By fixing these issues, you can create a better customer experience. That should result in higher growth.
Benefit 2 - High response rate
The app helps you get a high response rate by sending a reminder after a specified number of days. Also, embedding survey in emails gets a better response rate.
Benefit 3 - Helps with inactive customer outreach
You can create and send different kinds of surveys to your inactive customers. These can be feedback surveys on why they haven't bought from your store off late. This also can help you get some of the inactive ones to buy again.
Other Benefits
- Create any Kind of Survey with our survey editor or just stick to the basic one.
- Send manually to a number of customers in bulk
- Send automated follow-ups to the detractors/dissatisfied customers to get even more feedback.
