Give customers the power to update their shipping address
Whether a customer made a typo, selected the wrong auto-fill, forgot an apartment number, or moved before an order could be fulfilled, that shipping address needs to be fixed or someone is going to have to pay to resend their order (and likely cover the cost of lost product). Relocate by Crowd Control simplifies the process by allowing customers to update the shipping address for unfulfilled orders, saving everyone time and money.
Relocate reduces shipping errors and customer service requests for:
- Typos and auto-fill errors
- Shipping delays for pre-orders or out of stock items
- Subscription orders
- Change of address requests
Relocate can be enabled/disabled as needed to give you control as to when customers can edit their address. Customers can edit their address using the following convenient locations:
- Order confirmation page after checkout (default)
- Order confirmation email (optional)
- Order details page from the customer’s account (optional)
Admin features include:
- Enable/disable address change capabilities
- "Update message" to communicate critical details with customers (e.g. processing times)
- Control which address details can be changed (i.e. lock fields that might increase shipping costs)
