Reveal: RFM Customer Tags

Reveal: RFM Customer Tags - shopify app

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Increase Lifetime Value with customer analytics & segmentation
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KEY BENEFITS
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Customer Value Optimization

Grow your store by retaining more customers: monitor & improve the Customer Lifetime Value, Retention Rate, and Net Promoter Score

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Actionable Customer Segments

Automatically segment customers by RFM (Recency, Frequency, Monetary Value) & create personalized journeys via ads, emails & on your website

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Improve product assortment

Find the best & worst products that are churning your customers by monitoring NPS before & after delivery to find the expectation gap.

DESCRIPTION

What's the use of acquiring customers that never come back?

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REVEAL is a Customer Value Optimization and Analytics Platform that helps you understand and predict your customers' behavior to improve what matters most in eCommerce: Customer Lifetime Value (CLV). We make complex data easy to understand & visualize, reveal insights, and help you treat customers differently on every channel.

REVEAL is FREE to use until the end of 2020.

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How REVEAL improves your CLV, Loyalty, and Retention

Better Targeting

REVEAL uses RFM(Recency, Frequency, Monetary Value) segmentation to tag your customers into insightful groups automatically: Soulmates, Don Juans, Flirting, About to Dump You, Break-ups a.o. Understand the state of the relationship with your customers and be relevant at any touchpoint in their journey. Drive more revenue, retain, and generate loyalty from your customers on autopilot!

Convert & maximize ROI

Orchestrate highly targeted campaigns via email and website through our integration with top email marketing and automation software like Klaviyo and Sendgrid. Push pre-built audience segments or create lookalike audiences on your Facebook page, Instagram, or email platform automatically. Or easily export feeds to your marketing channels of choice.

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Reveal Highlights

Monitor and improve the following for each of your customer segments OR products, brands, or categories:

  • CLV or LTV – historical ***and predictive***

  • Revenue & Margin

  • NPS – Net Promoter Score

  • Chances to Place Next Order

  • Cohort Analysis

  • Customer Retention Rate

  • Buying Habits

  • Top Customers, Brands, Categories

  • Product Returns

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Top features

Customer Value Optimization (CVO)

By measuring Customer Value, you can:

  • determine how important each customer segment is for your business

  • identify how much your customer acquisition cost should be.

REVEAL helps you monitor your Historical and Predictive Customer Lifetime Value and optimize it continuously by addressing your customer segments in a personalized way.

Treat your best customers better

Reveal will analyze your current customer base and your customers' behavior to help you define your Ideal Customer Profile. Find the Soulmates that bring you the most value, nurture them, and keep them coming back for more.

NPS Monitoring

With Reveal, you increase customer retention by monitoring the NPS before the delivery AND after the product/service delivery – that allows you to understand what makes customers come back.

Cohort Analysis

Find out which campaigns have brought the most loyal customers and must be repeated or improved. Monitor the 2nd-month stickiness rate to make more customers come back after each month.

See the app in action

Explore how the app works in an example store.

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